Check for an emergency
If a child, vulnerable person, or animal is trapped inside a hot car, call 911 immediately. Do not wait for a routine roadside appointment.
Describe the lockout
Say whether the keys are visible in the cabin, lost, broken, or locked in the trunk. Provide the vehicle year, make, and model so the operator can assess the request.
Have authorization ready
Be prepared to show identification and proof that you may access the vehicle. Ask about availability, limitations, and the total charge before work begins.
Meet at the right entrance
Large retail lots and apartment garages often have multiple doors. Give the vehicle location, make and model, and the entrance a service vehicle can use. Be ready to show authorization to enter the car.
Have these details ready
- Vehicle year and model
- Where the keys are
- Safe pickup position
- Identification and authority
Call (646) 759-4366 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.